KM Goal and benefits

Goal:

Its objective is to transmit the experience and knowledge that exists among its members, to be used by all the members of the company. It is the capture, organization and storage of the knowledge of the workers with the intention of transforming it into an asset of the intellectual type that can be shared and provide the corresponding benefits.

Benefits:

• employee development 
• innovation
• customer satisfaction 
• organisational success (such as growth in sales, fewer losses)
• increase in productivity
• creativity
• improved external relationships with other firms
• strategic fit between KM practice and HRM policy with respect to organisational performance

Bibliography:

The Benefits of Knowledge Management in Small and Medium-sized Enterprises