Knowledge management process with technology

Technologies are identified as tools for transfer of explicit knowledge across cross-functional boundaries or silos of knowledge in an organisation. Technologies are identified as a means of national and of global knowledge integration. 

In a knowledge management strategy technology is an instrument in a collection of processes that govern the creation, dissemination and utilisation of knowledge to fulfil organisational objectives. 

The purposes of business use of the Internet include buying, selling of goods and services and related activities, banking, email and information searches.

Decision support tools

Or Decision Support Systems (DSS) refer to a wide range of computer-based tools (simulation models, and/or techniques and methods) developed to support decision analysis and participatory processes. A DSS consists of a database, different coupled hydrodynamic and socio-economic models and is provided with a dedicated interface in order to be directly and more easily accessible by non-specialists (e.g. policy and decision makers). DSS have specific simulation and prediction capabilities but are also used as a vehicle of communication, training and experimentation.  

Bibliography:

The role of technology in knowledge management: trends in the Australian corporate environment